Customer Service Management

7 ways to improve the customer experience:

• Create a clear customer experience vision
• Understand who your customers are
• Create an emotional connection with your customers
• Capture customer feedback in real-time
• Use a quality framework for the development of your team
• Act upon regular employee feedback
• Measure the ROI from delivering a great customer experience

Our training content and our delivery style are highly interactive and tremendously motivational. Emphasis is placed upon delegates learning ‘real skills’ through:

• Post-test
• The use of facilitation – to ensure interest and commitment
• Teamwork – to build internal team capacity
• Group exercises – to ensure mutual understanding and attitude
• Workshops – to ensure learning outcomes
• Exercises – to ensure learning outcomes
• Case Studies – of best in class organizations
• Games – to aid learning and create a fun environment
• Practice role-play – to build confidence and develop skills
• Videos – to aid learning and show examples

• Duration of the training program: 2 days, 3 hours per day
• Online course
• At the end of the program, the trainee receives a certificate of achievement from IMC

To read about the instructor of this course, click below

To register for this course, click below