Customer Service Management

Customer Service Management

Introduction To Course

7 ways to improve the customer experience:

  • Create a clear customer experience vision
  • Understand who your customers are
  • Create an emotional connection with your customers
  • Capture customer feedback in real-time
  • Use a quality framework for the development of your team
  • Act upon regular employee feedback
  • Measure the ROI from delivering a great customer experience

Training Methods

Our training content and our delivery style are highly interactive and tremendously motivational. Emphasis is placed upon delegates learning ‘real skills’ through:

  • Post-test
  • The use of facilitation – to ensure interest and commitment
  • Teamwork – to build internal team capacity
  • Group exercises – to ensure mutual understanding and attitude
  • Workshops – to ensure learning outcomes
  • Exercises – to ensure learning outcomes
  • Case Studies – of best in class organizations
  • Games – to aid learning and create a fun environment
  • Practice role-play – to build confidence and develop skills
  • Videos – to aid learning and show examples

General Info

  • Duration of the training program: 2 days, 3 hours per day
  • Online course
  • At the end of the program, the trainee receives a certificate of achievement from IMC

Meet The Instructor

To read about the instructor of this course, click below

Meet Mr. Mohammed Mahmoud

Registration Link

To register for this course, click below

Registration Link